The world leader
in catering and retail
services for travelers

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Letter to the Stakeholders

Dear Stakeholders,
Last year was not an easy one. The world economy was weak and Europe,
and especially Italy, continued to be afflicted by stagnation and a contraction in motorway traffic
that is now clearly structural in nature. In this context, Autogrill’s year was one characterized by
essential stability. The Group’s internationalization and the positive trend in its airport business mitigated the effects
of the persistent economic crisis, thereby guaranteeing a growth in revenues.

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Integrated KPIs*Excluding North America and the Pacific region, where employees are classified according to the currently applicable national legislation (“At–will employment”), which envisages that both parties may terminate the employment relationship at any time without any obligation

2012 Sustainability Highlights

  • 61%

    of the Group
    personnel are women

  • 90%

    of the Group employees have
    a permanent employment contract*

  • €2.7m

    to support associations
    and local communities

  • 63,302

    employees

  • 38

    countries of
    presence

  • +75%

    customers involved
    in “Feel good?”

afuture roadmap

Strategic areas for sustainability and improvement objectives (2012-2015)

people
connection

planet
durability

product
innovation

HEALTH AND SAFETY
  • 5% reduction in accidents
POWER
  • Consumption reduction
  • LEED certification
water
  • Consumption reduction
PACKAGING
  • Packaging re-design with a sustainable approach
  • 5% cost reduction